Zicom Home Alarm System (HAS) is wireless hence no cabling is required; it will not disturb your home interiors.

Yes, it can be moved with you wherever you go. It is like any other white goods product. While you are shifting, you need to inform our 24x7 Central Monitoring Station about the change of address so that we can make the necessary changes in the contact details. The Company may charge a nominal fee for re-installing the Home Alarm System (HAS).

You have 2 options for arming your system:

• Through the main panel by using the Away button on the Main Panel.
• By pressing the Lock button on the remote control.

If the panel is armed in Home mode then the motion sensor will not detect your presence, as in the home mode the Motion Sensor is programmed to be disabled and hence the hooter will not hoot. In the Home mode, only the Magnetic Sensors, Glass Break / Gas Leak Detector get activated hence during the night if you walk around the house there will be no alarm.

No

No, it is not recommended because the Motion Sensor detects motion and there will be a lot of people moving around outside your house and each time it happens you will get a false alarm.

Yes, but the Home Alarm System has to be programmed accordingly.

No. Except for the Gas Leak Sensor. But if it is not connected to our 24x7 Central Monitoring Station, it will only sound a local alarm and Zicom will not get to know about it.

No, the Glass Break Detector is designed to accommodate vibrations and therefore will not activate the hooter. The hooter will get activated only when the glass breaks.

There is always smoke before fire. The Smoke Detector is installed to alert you before the fire is ignited thus protecting the premise from major damage.

No

Our engineer shall assist you with this.

No, it will not detect its movement when the system is kept on.

Yes, provided it has a power supply next to it along with telephone line connectivity. Since the components are wireless there should not be much distance between the main panel and other components

The other components should be installed within the range of 10-20 metres depending on the obstructions in the house. Being wireless, with maximum obstructions the system will work well if placed

Yes

The installation will be done by Zicom trained engineers.

Yes, but any extra component purchased, which is not part of the standard kit shall be chargeable.

Our Remote Control has a red button, which is the Panic Button. When this button is pressed, our 24x7 Central Monitoring Station will be alerted and we will call up your home and check the reason/ cause of emergency. This service is a special service which you need to register with our 24x7 Central Monitoring Station.

No

Typically the response will be within 3 minutes. Sometimes due to network congestions it may get delayed.

This service is designed to provide a quick response whenever an alarm is received at the station. Sometimes circumstances beyond our control delays our response. It is our endeavour to provide efficient services through our 24x7 Central Monitoring Station.

The panel works on an in-built battery back-up of 4 hours. You can also purchase a power pack from us, which enables a battery back-up of 24 hours. So our systems are never down.

Our 24x7 Central Monitoring Station has a facility to check the health of your Home Alarm System. We receive an alarm alerting us that the phone lines are not working and we in turn inform you if there is a fault in the phone line. We are also alerted in case the telephone wire is cut.

You can contact us at our Toll Free No. 1800 22 4567 (MTNL/BSNL networks) or 1800 270 4567 (For all networks)

From our website www.zicom.com

It is available 24x7, 365 days a year.

From our Zicom Direct Selling Agents (ZDSAs), Zicom Selling Partners (ZSPs), Outbound Stores (OBS) and Shop In Shop (SIS) You can also purchase directly from the company, from our e-commerce web site www.zicomretail.com or from Indiatimes Shopping.

Yes. Read the Insurance FAQs to know more about the insurance.

You should directly lodge your claim with the insurance company as per the procedure laid down by them, by submitting all necessary claim documents. Zicom does not hold any responsibility for clearance of any claims lodged by the customer nor for disbursement of any amount promised by Future Generali India.

This policy gives cover against perils such as Fire and Allied including Earth Quake, Burglary including Theft for Home contents and Home appliances. Home appliances have an additional protection against Machinery Breakdown.

No. The product is insured even if the product breaks down during an electric short circuit or for any other mechanical reason, irrespective of whether a burglary / theft has happened or not.

This insurance cover incepts from the date of installation & signing of insurance form. The insurance cover will cease on completion of 365 days from the date of inception.

The following defined properties only are covered.

• Home Contents, which would mean Clothing, Bed Spread and Bed Cover, Linen, Furniture and Fixture & Fittings, Curtains, Utensils, Crockery.
• ? Home Appliances, which would mean Television (LCD & Plasma), Refrigerator, Washing Machine, Microwave Oven, Music System, VCR/VCP, VCD/DVD Player, Geyser, Air conditioner, Computer, Zicom Equipment, Food Processor, Mixer, Grinder, Dish Washer, Water Purifier, Vacuum Cleaner, Fan, Home Theater System.

Properties which do not fall within definition as stated above are not covered under the policy. Also Breakdown / Electronic Equipment does not include any portable equipments like Laptop, Camera, Cam coder, I-pods, Walkmans, Mobile Phones etc.

Home appliances, which are above 10 years of age, are not covered.

You can claim as many times but you cannot cross the limit of Rs. 40,000 for Break Down, Rs. 1 Lac for Fire, Earthquake and Rs. 1 Lakh for Burglary and Theft.

In the event of a claim you need to immediately intimate Future Generali India in writing or over the phone to the Customer Services Toll Free number 1800-220-233 (BSNL / MTNL) / 1860-500-3333. Repair should NOT be carried out before the loss is surveyed by a person authorized by Future Generali India.

This insurance is offered exclusively for customers of Zicom and is not available in the market.

This policy is issued only for one year from the date of purchase. For renewal, you need to purchase the AMC (Annual Maintenance Contract) for the Zicom products for the year to enjoy the same benefit.

• Duly completed claim form
• Other documents will be required are as follows:
  • NOC from Zicom to ensure that the insured was under AMC on the date of loss
  • Police First Information report.
  • The proofs of loss like receipts, invoices, purchase bills in original etc. so as to ascertain the amount of loss.
  • Duly filled in claim form
  • Letter of Indemnity.
  • Estimate of Repair/ Replacement.
  • Non-traceable certificate in case of Burglary, Theft, Fire claims.

• In case of non availability of Original purchase invoices/ bills the claims will be settled on non standard basis as per the value decided by the surveyor deputed.
• In case of Burglary claims the insurer will make on an account payment of 75% of the claim amount on submissions of above mentioned documents and residual 25% of the claim shall be settled after obtaining the Final Information Report.
• In case of Final IR is not available after 6 months, the claim shall be settled on a non standard basis of 75%.
• In case of Breakdown claim, the insurer will pay the repair charges less excess & salvage if it is less than the total loss value otherwise total loss value will be payable up to the limit of liability taken.
• In case of total loss claim the depreciation will be applicable and will depend on the type & age of appliances / equipments.
• In all claims the insurer?s maximum liability will be restricted up to the 1st loss limit associated with the respective section.
• The insured has to intimate the claim to the FGI within 7 working days from the date of loss as per t the format available on Zicom?s website.
• The insurer will carry out the survey within 72 hours depending upon the amount and nature of loss.
• Any other documents asked for specifically by the insurer.

Any claim triggered by perils which are not covered. Admissible Claims are subject to excess:

• Rs.250 for machinery breakdown claims
• Rs.1000 for all other claims

Total Machinery/Electronic Breakdown Claims are further subject to depreciation according to age of the appliance: 10%of claim amount per year subject to a maximum of 50%.

A. In respect of partial loss involving repair and replacement the repair charges will be payable less excess and no depreciation will be applicable. If the house hold appliance is damaged beyond repair, then loss would be computed on current replacement value after due depreciation.

If the cost of repair exceeds the cost of the appliance after due depreciation, then instead of repair charges, a replacement charge after due deduction towards depreciation will be paid.

Within 21 days from date of receipt of complete set of documents to process the claim subject to the documents submitted are in order.

Immediately without loss of time. In case of damage due to fire, repair should be carried out only after inspection by an authorized person from Future Generali India (FGI). Further the insured has to intimate the claim to the FGI within 7 working days from the date of loss.

No you will not get more insurance.